Find answers to common questions about JAM Pedals, including product troubleshooting, shipping details, and usage tips. Get the information
you need to make the most of your guitar and bass effects pedals.
*Only applies to www.jampedals.com online store purchases and excludes custom orders like multi-pedals and custom artwork.
If within 30 days of receiving your product(s) for some reason you are not satisfied and wish to return the product(s) back to us, please e-mail us at support@jampedals.com; we will issue you a refund no questions asked!
Custom multi-pedal deposits are non-refundable.
Custom artwork cancellation will carry a cancellation fee if the pedal is already in progress.
First, check that all your cables work properly (try all cables by connecting your guitar directly to the amp).
Secondly, try the pedal with no other pedals in the chain (guitar – pedal – amp).
Thirdly, please check if your DC adaptor is the correct one. All our pedals work with 9V DC tip-negative adaptor (like a standard BOSS pedal), and all of our pedals (except for the Delay Llama Supreme and multi-pedals) should work with a minimum 100mA DC adaptor. The DL Supreme and most of our multi-pedals need at least 200mA.
If the pedal works with a 9V battery you can test it with a battery too, to check if there is a faulty adaptor problem.
If your pedal still doesn’t work, please send us an e-mail with as much detail of the problem as you can.
We do test our pedals with 1spot power supplies to make sure they work perfectly.We highly recommend using a DC brick power supply with isolated DC outputs can yield better results especially when using many pedals some of which might be digital. (Avoid daisy-chaining digital with analog effects)
Theory says that when you solder all components directly one to another, instead of having your signal run through copper on a PCB board, your signal meets less resistance, remaining purer coming out of the pedal.
The audible difference between PCB and point-to-point is really subjective and up for the user to decide. It is a fact that this is the way a lot of the older/vintage pedals used to be made like, and point-to-point brings us one step closer to “the way it used to be”, something we at JAM pedals hold dear to our hearts ! And it looks great too !
We do our best to have all of our standard line in stock at all times. We will ship your pedal within 3 working days from receiving your order and it usually takes 1-2 days (expedited) or 3-6 days (FREE shipping) for the package to reach its destination. For pedals with custom-artwork that is not currently available we usually require 4-6 weeks to ship. For a custom-multi-pedal we usually require 2-4 months.
Yes we do, and FREE of charge (unless you opt for expedited shipping)
Express Delivery means your order will be processed and shipped with priority using a faster courier service (e.g., FedEx or DHL).
While most orders arrive within 1–3 working days from dispatch, actual delivery times may vary depending on your location and the carrier’s performance.
Please note:
• The countdown starts once your order is shipped, not from the moment of purchase.
• Delays due to customs, remote locations, or weather are outside our control.
• The Express Delivery fee covers priority handling and express shipping, but it does not guarantee a fixed delivery date.If you need your order by a specific date, feel free to contact us first—we’ll do our best to advise you.
You may have fried the protective DC circuit. We suggest you send us the pedal for repair. You will be charged with 15€ / $15 for the repair + shipping costs.
Pedal order is ultimately up to personal taste, but here’s how we like to set them up, starting from the guitar:
GUITAR → RetroVibe → Wahcko → Seagull (standalone) → Octaurus/NOS/LTD → Rooster LTD → Fuzz Phrase Si/LTD → Dyna-ssoR → LucyDreamer → TubeDreamer → Double Dreamer → Rattler/LTD → Eureka! → Red Muck → Boomster → WaterFall → Ripple → Ripply Fall → Chill → Harmonious Monk → Delay Llama → Delay Llama XTREME → AMP
Feel free to experiment—breaking the “rules” is part of the fun!
Our bass-version models are fine-tuned to better modulate, filter, distort and clip lower reciter content!
We ship with DHL, TNT, FedEx and UPS depending on your location.
Send us your requests/questions using the contact form.
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